Job Details

Everise is seeking a Specialist - Quality Assurance to ensure calls meet client and company quality guidelines. You will monitor and audit associate transactions, score monitors, and provide coaching to improve performance.You will collaborate with supervisors, participate in calibration sessions, update training materials, and stay current with project information. The role requires strong communication, attention to detail, and the ability to work independently in a fast-paced contact center#J-18808-Ljbffr