Job Details

NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS contacts from its independent marketplace contractors, identifying trends and coordinating with certification and operations teams to ensure client standards are met.The role involves evaluating agent performance, monitoring workflows in real time or post-hoc, reviewing customer satisfaction data, and delivering actionable feedback to contractors and internal teams to improve quality outcomes.#J-18808-Ljbffr