Job Details

Job Title: On Call Crisis Worker

FLSA Status: Non-Exempt

Reports to: Clinical Supervisor/Director of Crisis Services

Department: Clinical

Preparation Date: October 2022

CENTER'S MISSION AND VISION:

The mission of Prestera Center is a united effort dedicated to helping people achieve their full potential and to be the preferred choice for behavioral health services.

JOB SUMMARY

The On-Call Crisis Worker assists consumers and their family/legal guardians when a crisis arises. Responds to crisis calls, completing screeners/assessments, documenting all services, and handing off communication in a timely manner. Responsible for the evaluation, management, and stabilization of the crisis as identified by the consumer/family. Collaborates and engages with system partners to provide the least restrictive services possible. Provides education & resources to the consumer's family/legal guardian to promote resilience and recovery.

DUTIES AND RESPONSIBILITIES

• Engages andcommunicates effectively with consumers and families, physicians, health care providers, internal and external team members.
• Provides face to face and phone crisis support/services to individuals in need of crisis services regardless of how they access services.
• Answers all incoming calls quickly with standard greeting and screening protocol.
• Provides crisis assessment/support visit within an hour of the crisis call unless approved by supervisor.
• Provides case consultation to staff as requested.
• Completes crisis safety plans on individuals when assessments are completed face to face.
• Receives calls and refers consumers and families to additional services based on individual consumer need.
• Works different shifts and provides on call coverage for mobile crisis.
• Responds timely to all incoming calls after normal business hours, including but not limited to hospitals, commissioners, petitioners, crisis units, etc.
• Completes all needed documentation as well as ensuring the petition, certification, and medical records are provided to the parties involved if needed.
• Provides hand off communication to staff when an open consumer accesses crisis services for support.
• Completes follow-up activities with assigned consumers.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports
• Utilizes technology provided to perform job efficiently and effectively.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities are required.

EDUCATION AND TRAINING REQUIREMENTS:

• Bachelor's Degree in a human service or health care related field.

DISCLAIMER

This job position performs other assignments and other duties and may change as deemed necessary by Prestera Center. I have read this job description and fully understand the requirement set forth therein. I hereby accept the position and agree to perform the identified essential functions in accordance with established policies and procedures.

It is the policy of Prestera Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.