Job Details

About The RoleRamsey County is hiring a 911 Telecommunicator to serve as the first point of contact during emergency and non-emergency situations. In this fast-paced role, you'll answer 911 calls, gather critical information, coordinate police, fire, and EMS response, and operate advanced emergency communications systems to help keep the community safe.Location: Saint Paul, MNJob Type: Full-TimeSalary: $55,962.25–$81,145.27 annuallyKey ResponsibilitiesAnswer and process emergency and non-emergency 911 calls.Operate Computer Aided Dispatch (CAD), radio systems, and other communications technology.Gather, prioritize, and document critical caller information while monitoring multiple computer screens.Dispatch police, fire, and EMS personnel and provide ongoing updates to responding units.Access and update federal, state, and local public safety databases.Maintain accurate call records using standardized codes and procedures.Provide exceptional customer service to the public and public safety agencies.Utilize computerized mapping systems and maintain knowledge of streets, landmarks, and jurisdictions.Assist in training new employees and testify in court when required.Maintain confidentiality and professionalism while handling sensitive information.QualificationsHigh school diploma or equivalent.Two years of customer service experience or one year of experience providing services for police, fire, or EMS.Strong multitasking, communication, and problem‑solving skills.Ability to work effectively in high‑pressure emergency situations.Ability to obtain and maintain Bureau of Criminal Apprehension (BCA) certification after hire.Fingerprinting and successful background check required.BenefitsCompetitive salary and comprehensive county benefits.Paid vacation, sick leave, and holidays.Health, dental, and retirement benefits.Professional training and career advancement opportunities.Opportunity to make a direct impact in public safety.#J-18808-Ljbffr