Job Details

Office & Operations Manager

Senior Helpers of Kanawha Valley

Non-exempt hourly position: $20 to $22 per hour depending on experience

We are seeking an Office & Operations Manager who is passionate about making an impact on people's lives. At Senior Helpers of Kanawha Valley, we provide care and comfort so seniors can age safely and gracefully in their own homes. Every team member contributes to our mission of providing exceptional in-home care every day. We are proud to be part of a franchise system that is the first and only national home care provider to receive certification as a Great Place to Work.

This is a high impact role and an opportunity to join a high-powered agency that's poised for fast growth as we expand our footprint in the Kanawha Valley area. You will work in close partnership with the owner and your primary responsibilities will include managing the daily office operations as well as full life-cycle of our Caregiving and office teams.

If you are someone who has excellent communication and problem-solving skills, is able to juggle multiple priorities, and has a strong desire to serve others, this role is for you!

Caregiver Recruitment:

• Assist and/or conduct all activities related to caregiver recruitment, interviewing and on boarding
• Assist and/or conduct with managing caregiver scheduling, training and orientation
• Create new hire packets and employee handbooks

Client Communications:

• Create and distribute client welcome packets
• Manage and file information from incoming leads and existing clients while maintaining strict confidentiality (following HIPPA and other privacy policies and regulations)
• Maintain effective communication with clients, family members, caregivers and others involved in the care of an individual

Office Operations:

• Answer and screen incoming phone calls in a pleasant, warm and professional matter
• Perform general office functions as needed to operate or promote a start-up business
• Assist owner with billing and invoicing as necessary
• Perform caregiving duties as required to fill in open shifts

Payroll

• Review time sheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect time sheets.
• Complete caregiver and internal payroll according to schedule.
• Perform billing and payroll functions to meet company deadlines.
• Review and maintain employee files.

Any other duties as assigned.

Qualifications:

• High school diploma or education equivalent
• Bachelor's degree or related secondary education or certification a plus
• Must have minimum three years of related work experience
• Experience in office management or HR-related function preferred
• Working knowledge of Microsoft Office suite required
• Prior health care industry and/or Caregiver experience a plus
• Qualified candidates must possess a valid driver's license with insurance
• Background checks and other pre-employment screening will be required

Benefits:

• Dental, vision, health insurance
• PTO
• Pay on Demand
• Performance-based bonus structure

Why Work for Senior Helpers?

• Great Place to Work® Certified-91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
• Autonomy-We encourage our team members' independence and believe in our team to complete their job duties without micromanaging

Job Type: Full time

Equal Opportunity Employer

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.