Job Details

Cengage Group is looking for a Supervisor, Customer Support, to lead a team of Support Representatives and ensure exceptional service delivery. You will be responsible for performance management, coaching, and quality assurance, guiding the team towards achieving service excellence.The ideal candidate has over 5 years of customer service experience, with a strong focus on coaching and team leadership, and is familiar with performance metrics and quality assurance processes.The position offers a competitive salary and the opportunity to make a significant impact on customer satisfaction.#J-18808-Ljbffr