Job Details

Contract Integrity Specialist

Agent Pipeline

St Albans, WV

About Agent Pipeline

Founded in 1988, West Virginia-based Agent Pipeline, an Integrity company, is one of the most successful insurance marketing organizations (IMOs) in the United States, with a vast network of proud employees and satisfied customers. Agent Pipeline distributes a comprehensive mix of life and health insurance products. Agent Pipeline is a recognized market leader in the Medicare Advantage, Medicare Supplement, individual health plans, Prescription Drug Plans, and Final Expense markets. Agent Pipeline is based in St. Albans, West Virginia.

Job Summary

This role is responsible for ensuring contracting data housed in the Company's CRM is updated and accurate. This position intakes data from a variety of sources and works to enter, update, and correct data both via manual data entry as well as imports and uploads. The ideal candidate will be self-motivated and willing to take initiative while contributing to a team environment.

Primary Responsibilities

• Follow departmental workflows and updates workflow management system
• Document, store, and/or enter information into the appropriate locations to document contracting changes and updates
• Works with department heads, sales, and subject matter experts to resolve questions and understand nuances with contracting data
• Reach out to Carriers as needed to collect and confirm missing information needed to update records
• Coordinate movements with the Payee change process with internal teams
• Facilitate and manage discussions on updating contracts
• Manage carrier updates and communicate to teams as needed; validate and update various data points pertaining to contract and payee records
• Effectively communicate with team members regarding progress, hurdles, or areas where they need assistance
• Provide feedback on, and suggest improvements to current processes and contribute fresh ideas to departmental leadership

Primary Skills & Requirements

• Exhibits sound and accurate judgement, includes appropriate people in decision-making process
• Conveys a friendly, positive attitude while always maintaining professionalism; Ability to maintain composure during high pressure and challenging situations
• Strong customer service skills to help support internal teams and departments
• Ability to demonstrate accuracy and thoroughness
• Follows departmental policies and procedures, completes administrative tasks correctly and on time, supports organization's goals and values
• Uses time efficiently and completes work in a timely manner
• Maintains confidentiality
• Adaptability to handle shifting priorities and new processes in a dynamic environment
• Ability to manage multiple projects while maintaining quality
• High School diploma
• 2+ of administrative experience preferred; 1+ of Contracting/ Insurance experience preferred
• Familiarity with basic computer functions is required
• Prior experience with data collection research and analysis strongly preferred

Benefits Available

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability