Job Details

The Engagement Center Representative provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions regarding Workers Compensation, Commercial and Personal Lines insurance. ESSENTIAL FUNCTIONS: Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions Analyzes information received from the customer, triages facts to determine what is being requested, and determines what action is to be taken Interact with other associates across the organization to answer questions, provide support or assist in problem resolution for customers and agents. Creates certificates of insurance for policyholders Enters or updates specific claim, policy and/or customer data into computer system Researches medical bill coding issues or pharmacy related issues Provide support to customers and agents while using the Enc...Representative, Engagement, Medical Billing, Customer Service, Retail