Job Details

Housekeeping/Laundry Supervisor

Immediate Supervisor: Director of Environmental Services/Plant Operations

Department: Housekeeping

Status: Non-Exempt

Date Revised: November 2017

Basic Function

The Housekeeping/Laundry Supervisor position is responsible for maintaining the community in a neat, orderly, sanitary way while keeping unsafe hazards from existing while leading a team of Housekeepers and Laundry Aid in a collaborative and complimentary way to accomplish the functions required of the department and to operate within the prescribed budget guidelines.

Basic Responsibilities

1. Establish and maintain the Housekeeping and Laundry program in accordance with the Residency Agreements and the policies and procedures of the community and along with manufacturer's instructions.
2. Work in coordination and collaboration with other Supervisor(s) and Department Director in accomplishing the goals of the department(s) and the organization.
3. Perform the duties of a Housekeeper and Laundry Aid while providing guidance and supervision to the remainder of the team. This is a working Supervisor position.
4. Participate in the hiring process to include orientation and training of new Employees as well as re-training of existing Employees in the approved methods and procedures.
5. Foster a sense of team through good communications, fair and reasonable methods while emphasizing quality, attention to detail and a good work ethic. Inspire the team.
6. Cooperate with all departments to assist the team as needed with apartment readiness for new Residents and with activities and events.
7. Assist with monthly purchasing within the budget guidelines and make recommendations on products and equipment as appropriate. Ensure the team has the necessary supplies to accomplish the duties.
8. Assign Housekeepers and Laundry Aids to the duties and assignments each day. Make adjustments for assignments which must modify due to illness, vacation, etc.
9. Assist with recruitment and retention of Employees.
10. Be knowledgeable of products and equipment details and maintain the MSDS sheets for product safety and the safety of the Employees.
11. Be knowledgeable of the Work Hubs/PM Worx system and instruct others in proper use.
12. Create a positive impression of the community through pleasant and efficient means of the amenities and dcor of the entrances, commons and hallways.
13. Work cooperatively with Residents in scheduling of the Housekeeping and Laundry assignments, specific requests and product preferences.
14. Be compassionate, professional, respectful, courteous, tactful, enthusiastic and trustworthy with Residents and Employees.
15. Champion the Pinnacle Service Program and embody the Hospitality Mission of the community.
16. Assist with counseling, disciplinary action and performance reviews as directed for Employees within the department.
17. Keep records updated and retain for reference.
18. Respond promptly to requests.
19. Report observations of unsafe conditions or items in need of repair.
20. Support the goals and values of the organization.
21. Check work of Employees on a random but routine basis to ensure quality and completeness of work assignments.
22. Gather feedback from Residents and others on suggestions for improvement for the department or individuals within the department.
23. Rotate being on-call on weekends with other Housekeeping/Laundry Supervisor.
24. Other related duties as assigned.

Knowledge, Skills and Abilities

1. Ability to read and interpret documents and information such as manufacturer's instructions, safety rules, operating and maintenance instructions, policies and procedures.
2. Ability to write routine reports and correspondence.
3. Ability to speak in front of a group of Residents and Employees.
4. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
5. Be able to use math skills to add, subtract, multiply and divide with whole and partial numbers.
6. Computer skills to include: Microsoft Office, Outlook, Word, Excel and the internet.
7. Manage and lead people through effective communication, taking initiative and responsibility, able to get results, use regular feedback, motivate others, encourage growth and development, ability to improve processes, products and services.
8. Provide leadership by projecting confidence, inspire others and motivate others to perform well.
9. Manage time to balance needs and priorities.
10. Ability to sit, stand, reach, bend, climb, use hands, arms feet, legs and lift 50-70 lbs. Have clear vision with correction for tasks close and far.

Minimum Requirements

• Minimum of 2 years of professional cleaning/housekeeping operations preferably in a retirement community, hospital or nursing home.
• Minimum of high school education.
• Minimum of 1-2 years of prior supervisory experience preferred.

Preference for college education, more supervisory experience, working with seniors, leading others in accomplishment of results.