Job Details

Please note that the posted position is a Field Service Engineer; the actual level will depend on the candidate's qualifications. An offer may be made for FSE Sr. or FSE Associate based on experience. This remote, field‑based position requires the selected candidate to live in or near the NE West Virginia area.ResponsibilitiesInstall medical imaging equipment efficiently.Complete installation quality checklists.Perform preventive maintenance inspections per equipment specifications and standards.Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.Maintain all assigned assets per company policies and procedures.Improve personal productivity by enhancing product knowledge through formal and on‑the‑job training.Service and perform periodic maintenance of diagnostic imaging equipment across multiple products within one modality.Answer technical and applications questions.Capable of installing multiple products within one modality.Maintain excellent customer relations.Maintain accurate and complete documentation.Perform and document FDA testing on assigned products.Keep current with latest technical developments in multiple product lines.Support field service operations with technical knowledge on multiple product lines.Install and maintain equipment in multiple product lines.Demonstrate expertise in multiple products within one modality.Develop higher‑level troubleshooting and analytical skills.Handle personal contacts involving frequent contact with management presenting information or recommendations; external requests for non‑routine information requiring tact and judgment are handled.Plan own workload.Occasionally supervised; activities governed by general organizational rules and procedures; much autonomy within established time frames.Work on diversified tasks involving a range of complex but standardized procedures. Semi‑routine duties may involve solving frequent problems within standards or procedures.Make frequent decisions and recommendations.Develop service‑selling skills.Work directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.Collaborate with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.Escalate technical issues and inquiries as needed.Provide remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.Monitor and analyze service alerts from customer scanners and resolve or escalating as appropriate.Contribute to and generate knowledge articles per company policies and procedures.QualificationsProven ability in developing and maintaining effective internal and external working relationships.Must maintain an active motor vehicle/driver's license from the state where the employee resides.2‑year/Associate's Degree in Electronics technology or equivalent work experience in lieu of a degree.3 years of advanced electronics experience.5 years of field service experience.Pay: $74,000–$119,600 base (annual equivalency) DOE.#J-18808-Ljbffr