Job Details

Call Center Support Representative-Wv State Auditor's Office-Kanawha County

Salary: $32,000; commensurate with experience

The Call Center Support Representative is required to be knowledgeable in customer service, Microsoft Office, have excellent verbal and written communication skills, and a working knowledge of computer software and skills.

Responsibilities for the Call Center Representative:

• Answer incoming caller questions and requests regarding property tax redemptions.
• Process requests for statements of taxes and fees through the CTS System.
• Process outgoing customer statements through email or U.S. Mail.
• Daily call backs to customers who left messages.
• Be on site at land sales to assist in taking care of customers' needs if required.

Minimum Qualifications:

• Training: Graduation from a standard four-year high school or the equivalent.
• Excellent oral and written communication skills.
• Ability to work independently as well as the ability to work with a group or virtually.
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Good time management, detail oriented, and organizational skills.
• Ability to work under pressure to meet deadlines.
• Call center/Customer Service experience preferred.

Other Information:

This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system. Therefore, interested persons must apply directly to the hiring agency as directed above.