Job Details

A company is looking for a Service Desk Support Technician I (Remote in US).Key ResponsibilitiesMonitor data flow and automation processes to meet departmental and client SLA requirementsProvide technical support and troubleshoot issues for internal and external clientsAnalyze files and processes to identify errors and propose solutionsRequired QualificationsAssociate degree or equivalent experience in Computer Science, Information Technology, or a related field1-2 years of experience in a technical support or help desk environment preferredStrong technical skills with software such as Microsoft Office and CRM systemsAbility to manage tasks effectively and prioritize based on criticalityExperience in implementing organizational change and maintaining professionalism