Job Details

A company is looking for a Remote-Workforce Enterprise Planning Coordinator.Key ResponsibilitiesDevelop forecasts for member contact volume and align with operational needsBuild and maintain staffing schedules to meet service level goalsMonitor performance metrics and provide insights to improve efficiency and member experienceRequired Qualifications5+ years of Workforce Management experience, preferably in healthcareExperience in forecasting for contact centers or healthcare operationsProficiency in WFM tools and Excel/Google SheetsHigh School Diploma or GED required; Bachelor's degree preferredStrong understanding of healthcare operations and compliance requirements