Job Details

Job DetailsWhat You'll Do:Answer incoming calls and direct them to the right departmentsAccurately schedule appointments, consultations, and surgeries in AthenaRegister new patients and input detailed demographic and insurance informationConfirm appointments and verify insurance coverageEducate patients on pre‑visit protocols, paperwork, and appointment detailsTake and route messages from patients, physicians, and pharmaciesCoordinate scheduling for multiple physicians and locationsProvide backup front office support and contribute to overall workflowReach out to new patients with a friendly welcome callWhat We're Looking ForEducation & ExperienceHigh School Diploma or equivalent requiredMinimum 2 years of experience in appointment/surgery scheduling in a healthcare settingPrior experience working with insurance and EHR systems (Athena plus!)Knowledge & SkillsFamiliarity with medical terminology and managed care contractsExcellent verbal/written communication and people skills in English and SpanishStrong organizational and time management abilitiesProficient in Microsoft Office with fast, accurate data entry skillsAbility to multitask while maintaining attention to detailYou'll Shine If YouLove working with diverse patient populationsThrive in a team‑oriented, collaborative settingHave a service‑first mindset and are calm under pressureAre driven to provide the best patient experience every timePhysical & Mental RequirementsStandard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.#J-18808-Ljbffr