Job Details

Title: Agent Success Lead

Location: New York, NY (Hybrid)

Salary: $110k - $120k + Bonus

Prestigious Professional Services Firm is seeking an Agent Success Lead to join their team!

RESPONSIBILITIES

Collaboration and Stakeholder Engagement
• Partner with business units, technology teams, and leadership to align AI agent development with organizational goals.
• Collaborate with business stakeholders to identify high-impact use cases for AI agents and translate them into technical requirements for development by the BTO Team.
• Ensure AI agents integrate seamlessly with existing systems and processes, delivering measurable business outcomes.
• Act as a trusted advisor to internal stakeholders, providing guidance on how AI agents can address specific business challenges.
• Facilitate workshops and training sessions to gather requirements, share knowledge, and build AI fluency across the organization.
• Support the design, build, and deployment AI agents tailored to the firms workflows, enhancing productivity and operational efficiency.
• Provide AI Agent platform support
• Continuously monitor, refine, and improve AI agents based on user feedback and performance metrics.

Innovation and Continuous Improvement
• Stay current with emerging AI technologies, tools, and best practices to ensure the company remains at the forefront of AI innovation.
• Identify opportunities to leverage AI agents for competitive advantage in client services and internal operations.
• Evangelize AI success stories and foster a culture of innovation within the firm.

Governance and Compliance
• Ensure AI agents comply with security, legal, and ethical standards.
• Establish and maintain governance frameworks for AI agent development and deployment.
• Track and report on the performance, ROI, and adoption of AI agents to executive leadership.
• Monitor feedback, prepare stakeholder updates, and ensure all activities adhere to governance standards and frameworks.

QUALIFICATIONS
• 2+ years of experience in building and deploying AI-powered tools or agents.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Experience in professional services or consulting industries.
• Expertise in machine learning, natural language processing (NLP), and AI frameworks such as TensorFlow, PyTorch, or similar is a plus.
• Strong understanding of AI agent design principles, including conversational AI, automation, and integration with enterprise systems.
• Ability to translate complex technical concepts into actionable business solutions.
• Familiarity with design thinking methodologies and user-centered design approaches
• Knowledge of governance frameworks and ethical considerations in AI development