Job Details

Job Title: Service Desk Agent

Skills: Laptops / Desktop troubleshooting, resolving printer issues, shipping, Field Service & receiving equipment, Pix boot, SCCM/ intune, Active Directory 360 issues, autopilot

Experience: 2-3 Years

Location: Charleston, West Virginia

Job Type: Contract

We at Coforge are hiring for Service Desk Agent with the following skills:

• Deskside associate Level 1.5 with experience in imaging, Laptops / Desktop troubleshooting, resolving printer issues, shipping, Field Service & receiving equipment etc.
• Should have over 4 years of experience in Deskside support.
• Imaging using Pix boot, SCCM/ intune.
• Experience in resolving Active Directory 360 issues.
• Experience with Bitlocker, MFA & Google DUO.
• Experience with autopilot.
• Experience in resolving Level 1 / Level 2 password, access & general laptop issues.
• Must have experience in supporting hybrid/Remote users in a large enterprise environment.