Job Details

Role: Service Desk Support

Location: Charleston, WV

Skills Required:

We at Coforge are looking for service desk with the following skills.

· Provide Level 2 support to the client.

· Identify issues and escalate issues when necessary.

· Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat

· Escalate user issues to appropriate resources when necessary.

· Perform software, hardware and basic network troubleshooting.

· Clearly document user issues and troubleshooting steps.

· Maintain technical documentation.

· Perform other duties as assigned.