Job Details

Job Title: Call Center Representative

Skills: Call center, customer service, retention, sales

Experience: 1 year

Job Location: South Charleston, West Virginia

Onsite role and Full time

Ensure you read the information regarding this opportunity thoroughly before making an application.

We at Coforge are hiring for call center agents with the following skillset:

• Promote and retain products and services.
• Experience in customer retention or sales.
• Prior experience in a call center environment is required.
• Deliver excellent customer service over the phone.
• Negotiate and process save/service order requests from customers.
• Interact with customers patiently, tactfully, and efficiently.
• Clearly explain applicable fees and adjustments to customers.
• Offer product and service options tailored to customer needs.
• Demonstrate active listening skills. xywuqvp
• Follow structured call flows to enhance the customer experience.