Job Details

Join our compassionate community and prioritize health with us!

At Humana, we believe that exceptional service is as crucial as offering great products. With over 10 million sales interactions each year, our goal is to create delightful experiences for our members and agents, cementing their trust and allowing us to put their health first. Our unique position as a health services company drives us to focus on our customers' needs.

The Sales Support Specialist plays a vital role in delivering timely and effective support to our sales agents. You will manage a high volume of inbound and potentially outbound calls, addressing agents' pre-enrollment inquiries, including compliance, enrollment, and commission issues.

Your Role:

• Handle inbound and outbound communications with agents in a dynamic call center environment, assisting with compliance verification, enrollment, and product inquiries.

• Utilize available documentation, online resources, and local networks to effectively resolve agents' questions about member enrollment and our products.

• Research and guide agents through pre-enrollment inquiries using a variety of internal tools and online platforms.

• Foster strong relationships with both internal and external agents to enhance Humana's brand and deliver an exceptional experience.

• Maintain a keen awareness of agents' needs and perspectives, leveraging insights for business improvement.

Work Schedule:

• Virtual training will commence on your first day for the initial 3 months, scheduled from 10:00 AM - 6:30 PM EST, Monday to Friday. Attendance during this period is essential, with no time off permitted for the duration of training. Future training dates may vary. (Projected start for the first class is June 1st, 2026. No PTO allowed from June 1 - August 31; projected start for the second class is July 6, 2026, with no PTO from July 6 - October 5.)

• Work in a distraction-free and secure environment to ensure an optimal learning and service experience.

• Post-training, availability to work any shift from 8:00 AM to 9:00 PM EST, Monday to Friday is required. Schedules will be determined based on business needs, location, seniority, and possibly attendance/performance metrics.

• Expect opportunities for overtime, both voluntary and mandatory, including some weekends.

• During the Annual Enrollment Period from October 15 - December 7, be prepared to work from 8:00 AM to 9:00 PM EST, Monday through Saturday (and possibly Sunday), with flexibility for overtime.

Required Qualifications:

• A minimum of 2 years of proven experience in delivering outstanding customer service, along with demonstrated ability to build relationships and resolve issues effectively.

• This position is ideal for career-oriented individuals looking for long-term growth opportunities within our organization.

• Exceptional written and verbal communication skills, confidently interacting with both internal teams and external partners in a professional manner.

• Proficiency in Microsoft Office Suite and Adobe Acrobat, with the ability to manage PDF documents.

• Strong general computer skills, including system navigation and basic troubleshooting.

• Capability to simultaneously navigate multiple systems and utilize various search tools efficiently.

• Demonstrated critical thinking, problem-solving abilities, and emotional intelligence for effective decision-making in a fast-paced setting.

• A commitment to remain in the department for at least one (1) year from the start of employment.

• The compensation for this position is $23.00 per hour.

Preferred Qualifications:

• An Associate or Bachelor's degree.

• Previous leadership or supervisory experience.

• Bilingual in English and Spanish (additional compensation may apply for bilingual candidates).

Make an Impact with Your Skills

Additional Information:

• Home or Hybrid employees must have a reliable internet connection meeting minimum speed requirements.

• Humana will provide necessary telephone equipment to support your role.

• Work from a designated space to ensure privacy and protect member information.

Humana offers a wide range of benefits to support the well-being and health of our employees and their families. Our competitive and flexible packages aim to provide financial security both in the present and for the future, including:

• Day 1 health benefits.

• Generous paid time off policies.

• 401(k) retirement plan with employer match.

• Tuition assistance for continued education.

• Employee charity matching initiatives.

Hiring Process:

As part of your application process, we may reach out via text or email for additional information using a platform called HireVue, which allows you to engage with us at your convenience. If selected, you may be invited to participate in a pre-recorded interview.

Humana values personal identity protection, and if necessary, you will receive instructions via email on how to securely provide your Social Security Number. Please be aware that language proficiency assessments may be required for associates who communicate with members in languages other than English.

Occasional travel to Humana offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Salary Range: $43,000 - $56,200 per year, subject to geographic differences and individual qualifications.

About Us:

Humana Inc. is dedicated to prioritizing health for our teammates, customers, and stakeholders. Through our insurance and healthcare services, we strive to make health management easier for millions of individuals.

Equal Opportunity Employer:

Humana does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or other protected status. We are committed to affirmative action for individuals with disabilities and protected veterans.