Job Details

Russell Tobin & Associates is currently seeking a Customer Support Representative to work for one of our top global tech clients!

Pay: $24-$26/hr. depending on experience

Location: Remote- US

Schedule: PART TIME- Tuesday-Sunday 1p-5p PST -OR- 5p-9p PST

Job Summary:

This role will support a newly launched product in its pilot phase, where you'll be embedded in a focused pod responsible for delivering a high-quality, reliable customer experience during a critical growth period.

Key Responsibilities

• Respond to inbound customer inquiries via email and SMS
• Evaluate refund eligibility based on defined policies and time-based criteria
• Validate order details and required data before processing requests
• Prepare and submit structured approval requests
• Track case progress and ensure accurate, timely resolution
• Complete required documentation, forms, and daily reporting
• Escalate high-risk or policy-exception cases when necessary
• Communicate clearly and professionally with customers throughout the process
• Identify recurring issues and share trends with the pod lead

Qualifications

• Prior experience in customer support or a similar role
• Strong written communication skills
• High attention to detail and ability to follow structured processes
• Comfortable working within policy-driven environments and SLAs
• Sound judgment in identifying when to escalate issues
• Proficiency with Google Workspace (Docs, Sheets, Gmail, etc.)
• Availability to work evenings and weekends

Nice to Haves:

• You have a Bachelor's degree or higher, or are currently pursuing one
• You have 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early-stage startups or related experience
• Prior experience in customer support or a similar role
• Experience working with external partners
• Ability to thrive in a fast-paced, evolving environment

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.