Job Details

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Program Manager in the United States.

This role offers the opportunity to lead and coordinate strategic initiatives within a Customer Success organization, ensuring teams operate efficiently and deliver maximum value to clients. The Customer Success Program Manager will work cross-functionally with Product, Sales, Marketing, and Support teams to track, analyze, and report on critical initiatives, enabling informed decision-making and operational improvements. You will act as a key liaison between leadership and execution teams, proactively identifying process enhancements and ensuring alignment across projects. The role requires a data-driven, organized, and collaborative professional with strong communication skills and the ability to manage complex, multi-team initiatives. This position is fully remote, providing flexibility while contributing to high-impact customer success outcomes.

Accountabilities:

• Coordinate and facilitate internal initiatives across Customer Success and cross-functional teams to ensure alignment and timely execution.
• Track, analyze, and report on project progress, milestones, and risks, providing visibility to leadership and stakeholders.
• Identify and implement process improvements to enhance team efficiency and initiative effectiveness.
• Act as a representative of Customer Success in cross-functional collaborations with Product, Sales, Marketing, and Support.
• Proactively communicate updates, successes, and challenges to stakeholders to maintain transparency and alignment.
• Support leadership in driving continuous team improvements and operational excellence.

Requirements:

• 5+ years of experience in project management or related roles within customer-facing or technical organizations.
• Bachelor's degree or equivalent in a relevant field.
• Strong verbal and written communication skills, with the ability to clearly convey complex information.
• Data analysis proficiency to inform decision-making and optimize outcomes.
• Proven ability to coordinate multiple initiatives and manage complex, cross-functional projects.
• Comfortable working in collaborative, dynamic environments with diverse teams.
• Familiarity with modern software development life cycles and related tooling is a plus.

Benefits:

• Competitive salary with performance-based incentives.
• Fully remote role with flexible working hours.
• Paid parental leave and Volunteer Time Off (VTO).
• Wellness-focused policies including company-wide wellness initiatives.
• Professional growth opportunities within a recognized innovative organization.
• Inclusive and supportive work environment with diversity and inclusion initiatives.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.