Job Details

Be the Voice of Bravo - Join Bravo Initiative LLC as a Customer Service Representative!

Job Title: Customer Service Representative
Company Name: Bravo Initiative LLC
Pay Range: $20-$23 per hour, based on experience
Employment Type: Part-Time
Schedule: Monday-Friday
Location: Highlands Ranch, CO (or remote available)
Industry: Residential Plumbing / Refrigeration

Job Overview

Bravo Initiative LLC is seeking a dependable and professional Customer Service Representative to support our residential plumbing operations. This remote, part-time position plays a vital role in creating a strong first impression for our customers.

As the voice of our company, you will answer incoming calls, assist homeowners with scheduling service appointments, provide clear and courteous communication, and support daily administrative tasks. This role requires reliability, professionalism, and the ability to represent our brand with confidence and care.

Who We Are

Bravo Initiative LLC is a residential plumbing company built on trust, quality workmanship, and dependable service. As a small and flexible organization, we value each team member and provide an environment where your contribution directly impacts our success.

We pride ourselves on strong customer relationships and professional service. Every team member plays an important role in delivering a seamless customer experience-from the first phone call to the completion of the job.

Key Responsibilities

• Answer incoming customer calls in a professional and friendly manner
• Schedule service appointments and coordinate with field technicians
• Respond to customer inquiries regarding services and availability
• Maintain accurate customer records and appointment details
• Follow up with customers as needed regarding scheduling or service updates
• Support general administrative tasks within the Office & Admin department
• Communicate clearly with field staff to ensure efficient daily operations
• Represent Bravo Initiative LLC with professionalism and reliability at all times

Qualifications

• Minimum 1 year of customer service or administrative experience preferred
• High School Diploma or GED preferred
• Strong verbal communication skills and professional phone etiquette
• Dependable and self-motivated with the ability to work independently in a remote setting
• Organized with strong attention to detail
• Basic computer proficiency (email, scheduling software, data entry)
• Ability to handle confidential customer information responsibly

Compensation & Benefits

• $20-$23 per hour
• Part-Time Remote Position
• Monday-Friday Schedule
• Weekly Pay Cycle
• Tech Package (if applicable based on company needs)
• Paid Time Off (Holidays, Vacation, Sick Time - prorated based on part-time status)
• Flexible, Small-Company Work Environment

Work Schedule

• Part-Time
• Monday-Friday
• Specific hours to be determined based on business needs

Work Location

• Remote (Work From Home)
• Must be available during agreed-upon business hours to answer calls and support field operations

Equal Employment Opportunity

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.