Job Details

Overview of Customer Service Operations at Cardinal Health

At Cardinal Health, our Customer Service team is dedicated to fostering and enhancing our customer relationships through effective contract management, order processing, and problem resolution. We play a crucial rolein delivering outsourced services, ensuring seamless interaction regarding medical billing and reimbursement while acting as a conduit for client inquiries and solutions.

Job Summary

The Customer Service Representative II - New Patient Care engages with patients referred from partner pharmacies, helping to initiate their services and ensuring the timely delivery of durable medical equipment and diabetes supplies. This role is vital in creating a supportive environment through empathetic outbound calls, patient information verification, and guiding patients through the onboarding journey with professionalism and care.

Key Responsibilities

• Assist patients over the phone to kickstart their initial orders for diabetes testing supplies and other related products.
• Conduct outreach calls to patients from partner pharmacies, introducing our services and facilitating their onboarding experience.
• Provide outstanding customer service by addressing inquiries, explaining product offerings, and ensuring patients feel fully supported throughout the process.
• Collect and validate patient demographics, insurance information, and account details while adhering to HIPAA regulations.
• Meet high productivity goals, managing over 80 combined inbound and outbound calls daily, and handling an average of 150+ patient accounts monthly.
• Ensure the prompt processing and dispatch of patient orders, exceeding both individual and departmental targets.
• Collaborate with internal teams and provider support staff to verify eligibility and resolve any issues related to orders.
• Maintain thorough documentation of all interactions, keeping detailed notes in the company system for continuity and compliance.
• Take responsibility for each patient interaction, ensuring a seamless onboarding experience and timely access to required supplies.
• Emphasize a positive, patient-centric approach, particularly when assisting older populations who may be wary of scams.

Qualifications

• 1-3 years of customer service experience in a call center environment is preferred.
• High School Diploma, GED, or equivalent work experience is preferred.

Expectations for This Role

• Utilize acquired job skills and company policies to complete standard tasks efficiently.
• Handle routine assignments requiring basic problem-solving abilities.
• Refer to established policies and previous practices for guidance.
• Receive general direction on standard tasks while getting detailed instructions for new assignments.
• Consult with supervisors or senior colleagues for assistance with complex or unusual issues.

Compensation and Benefits:

Hourly range: $15.75 - $18.50.

Cardinal Health offers a variety of benefits to promote health and well-being:

• Medical, dental, and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before payday with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-life resources.
• Paid parental leave.
• Healthy lifestyle programs.

Application Deadline: Anticipated to close on 04/27/2026. If this opportunity interests you, please submit your application as soon as possible.

The listed hourly range is an estimate. Cardinal Health determines pay based on various factors, including geographical location, education, experience, skills, and internal equity evaluations.

Candidates returning to work, individuals with disabilities, those without a college degree, and veterans are encouraged to apply.

Cardinal Health is committed to an inclusive workplace that values diverse thoughts, experiences, and backgrounds. We celebrate our differences to provide better solutions for our customers and empower our employees to be their authentic selves every day. Cardinal Health is an Equal Opportunity/Affirmative Action employer, ensuring equal consideration for employment regardless of race, religion, color, nationality, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, public assistance status, genetic status, or other protected statuses under federal, state, or local law.

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