Job Details

***This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system.
If you are interested in this position, you must apply directly to the hiring agency.***

HOW TO APPLY: Email resume to ...@wvsto.gov by March 23, 2026

CLAIMS ADMINISTRATIVE ASSISTANT, UNCLAIMED PROPERTY
WV STATE TREASURER'S OFFICE-KANAWHA CO.

Salary: $ 34,500 $38,500; salary commensurate with training and experience. Full-time employees of the West Virginia State Treasurers Office (WVSTO) are eligible for Public Employee Insurance Agency benefits plus other benefits available to state employees.

Location: Charleston, WV

Job Type: Full-Time Permanent; Not in the Classified Service; FLSA: Non-Exempt

Division: WVSTO Unclaimed Property

Reports To: Claims Manager, Unclaimed Property

Nature of Work:

Under direct supervision, this position is responsible for greeting all Unclaimed Property visitors as well as greeting all other visitors that enter the State Treasurers Office building. The person in this position determines nature of business and directs callers and visitors to the proper destination. This person may also assist the public or work on simple claims. This position requires the ability to establish and maintain effective working relationships with the general public, holders of abandoned property, and employees to provide effective claims processing.

Job Duties:

• Answers incoming calls and gives information to caller or routes call or message to appropriate individual.
• Greets visitors, ascertains nature of business, and directs visitors to appropriate individual.
• Inputs the mail and scans mail into OnBase to interface with KAPS.
• Provides customer service in the form of responding to telephone calls, assisting walk-ins, and sending follow up letters to public on claims, as applicable.
• Acts in the capacity of an entry level claim specialist when not performing the main duty of a receptionist. Processes and reviews simple/basic claims in accordance with the Unclaimed Property Guidelines and in compliance with the West Virginia Unclaimed Property Act, as well as any other applicable policies and procedures.
• May process simple or basic claims, such as low dollar owner (claim type) claims in the KAPS unclaimed property system when received from the state website.
• Responsible for oversight of the copiers, scanners, and other equipment, to request maintenance, etc. when needed.
• Assists other staff as needed.
• Notifies supervisor when potential problems arise.
• Assists with related special projects, as required.