Job Details

Join Big Lots as we strive to provide essential products at unbeatable values to the communities we serve! We are on the lookout for enthusiastic individuals to fill the role of Customer Care Representative.

Summary

As a Customer Care Representative, you will play a vital role in delivering outstanding customer service. Your main responsibilities will include greeting customers, assisting with merchandise selection, processing transactions, and addressing inquiries about our store and products. Additional tasks may involve unloading deliveries, organizing stock, and keeping the store well-presented.

Duties and Responsibilities:

• Engage customers with a positive and approachable demeanor.
• Help maintain a clean and well-stocked shopping environment.
• Assist in unloading merchandise from delivery trucks and transporting it from the stockroom to the sales floor.
• Independently stock shelves and organize merchandise throughout the store.
• Handle customer transactions accurately using the POS system.
• Stay alert to customer activity to ensure a safe shopping experience.
• Complete other assigned duties to support effective store operations.

Position Requirements:

Education: High school diploma or equivalent preferred. Must be able to follow directions and interpret retail operational documents.

Experience: Previous experience in retail, hospitality, grocery, or related environments is preferred.

Physical Requirements: Ability to lift up to 50 lbs frequently and meet the physical demands of the job, including walking, standing, and lifting, with or without reasonable accommodation.

Availability: Willingness to work a flexible schedule, including days, evenings, weekends, and holidays.

Skills and Competencies: Strong customer focus, organizational skills, effective communication, problem-solving abilities, and relationship management.

Working Conditions:

• Retail store environment requiring extended periods of standing.
• Stockroom environment with variable temperatures and exposure to dust.
• Frequent lifting and maneuvering of products and displays.
• Occasional use of ladders may be necessary.

Big Lots is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.