Job Details

Role - Business Systems Analyst (BSA)
Location - San Francisco, CA (REMOTE)

Experience - 10+

Type - Full Time

Job Description

Must Have Technical/Functional Skills

• 7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services.
• Strong hands-on experience in Patient Services, including:
• Patient onboarding
• Benefits investigation
• Patient adherence programs
• Patient support services / HUB models
• Experience writing detailed functional requirements and Agile user stories.
• Strong stakeholder engagement skills with business, IT, and vendors.

• Gather, analyze, and document business and system requirements for Patient Services programs, including:
• Patient onboarding and enrollment workflows o Benefits investigation and prior authorization processes
• Copay and affordability programs
• Patient adherence and persistence initiatives o Ongoing patient support services • Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria.
• Map end-to-end patient journeys across HCP, patient, HUB, and internal teams.
• Work closely with Scrum Master and Technical Lead to support Agile delivery.
• Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting).
• Support UAT planning, e xecution, and defect triage for patient services solutions. • Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy)