Job Details

Customer Experience Agent Online Marketplace & Live Shopping

Join a leading live shopping platform where community, entertainment, and commerce come together. Our fast-growing marketplace features everything from fashion and electronics to collectibles and live plants, and we're passionate about enabling anyone to turn their passion into a business.

As a Customer Experience Agent, you'll be the first point of contact for customers with questions or issues on the platform. You'll monitor different queues in Zendesk (our CRM), responding to tickets from buyers and sellers with empathy and efficiency. Supported by clear documentation and SOPs, you'll ensure every customer feels heard and supported. Expect to handle a high volume of tickets, typically 50-80 per day, via email support.

What We're Looking For:

• Eager to launch a career in a fast-paced, innovative environment.
• Weekend availability required.
• Bachelor's degree or college experience preferred.

Shift Requirements:

Agents are expected to work a full-time, 40-hour weekly schedule within the following operational hours. Open availability is required for all listed hours, including holidays.

Mon-Sun between 5:00 AM - 11:30 PM PST (example most common shifts: 5:00-2:00pm, 1:30pm-10:30pm, 2:00pm-11:00pm, 2:30pm-11:30pm PST)

Shift Bids: Conducted quarterly. Shift assignments are determined based on performance and seniority.

Benefits:

• Generous holiday and time off policy.
• Health insurance options (medical, dental, vision).
• Work-from-home support and home office setup allowance.
• Monthly allowances for cell phone, internet, wellness, and platform usage.

Pay and Benefits:

The pay range for this position is $49920.00 - $60008.00/yr.

This is a permanent position based out of Phoenix, AZ.

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.