Job Details

Big Lots is looking for enthusiastic individuals to join our team and help provide essential products at great values to our community.

Job Summary
As a Big Lots Customer Service Associate, you will play a key role in delivering outstanding customer service. You will greet customers, assist them in selecting merchandise, complete transactions, and address any inquiries about the store and products. Additional responsibilities may include unloading shipments, processing freight, organizing merchandise, and restocking shelves.

Key Responsibilities:

• Engage with customers in a positive and friendly manner.
• Maintain a clean and well-stocked store to enhance the shopping experience.
• Assist in unloading merchandise from delivery trucks and transporting it to the sales floor.
• Independently stock shelves and organize merchandise throughout the store.
• Accurately process transactions using the POS system.
• Stay vigilant about customer activity to ensure a safe shopping environment.
• Perform any other tasks as assigned to support an efficient store operation.

Position Requirements:

Education: High school diploma or equivalent preferred. Must be able to understand and follow retail operational directives.

Experience: Retail experience is preferred, along with experience in hospitality, restaurants, grocery, or drug stores.

Physical Requirements: Must be able to lift up to 40 lbs regularly (and occasionally up to 55 lbs) from floor level to above shoulder height. The position requires frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and lifting.

Availability: Must be able to work a flexible schedule including days, evenings, weekends, and holidays.

Skills and Competencies:

• Customer Focus
• Potential Development
• Results Driven
• Strong Organizational Skills
• Effective Communication
• Problem Solving and Decision Making
• Job Knowledge and Relationship Management

Working Conditions:

• Retail environment with extended periods of standing.
• Stockroom subject to temperature fluctuations.
• Frequent lifting and moving of merchandise.
• Exposure to dust and extreme temperatures while unloading trailers.
• Variable scheduled work hours, including evenings and weekends.
• Occasional use of ladders required.

Big Lots is an Equal Opportunity Employer. All applicants have rights under federal employment laws, and further information can be found in the Know Your Rights notice from the Department of Labor.