Job Details

divh2Dispatcher (Gas Systems Operator)/h2pMountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline./ppJob Summary: We are currently recruiting in our Corporate office, Charleston, WV, for a Dispatcher (Gas Systems Operator)./ppDuties and Responsibilities:/pulliAnswers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond./liliMust ask sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas./liliSorts and distributes orders and customer contact requests received from the call center to the corresponding operations area./liliAccurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems./li/ulpKnowledge, Skills and Abilities Requirements:/pulliHigh school diploma or equivalent./liliRequires computer skills for data entry and information retrieval tasks./liliTact and diplomacy when dealing with difficult customer interactions./liliDemonstrated strong verbal and written communication skills./liliSubject to working 12 hour rotating shifts within a 24/7 operations environment including holidays./liliRequires five (5) years of related work experience or related degree./li/ulpPreferences:/pulliPrevious emergency dispatch experience./liliExperience with customer information, geographic information, and/or dispatching systems./liliLive within 45 minutes of the location./li/ulpPosition is subject to applicable DOT regulations including Anti-Drug and Alcohol Misuse Prevention Plan and Operator Qualifications (OQ). Mountaineer Gas Company is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies./p/div