Job Details

divh2Join a National Top Workplace/h2pNamed a Top Workplace in the USA, and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. Were always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the worlds most recognized brands, we are Leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to our clients customers. Join our team where the best and brightest work./ppWe are headquartered in sunny St. Petersburg, Florida. And we are proud to offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being./ppWhen you join Kobie, youre joining a valued-led team that invests in your growthboth professionally and personally./ppWork from home! High-speed internet service/wifi required. Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee or Texas. Potential to earn performance bonuses of up to $350/month./ph3About the Team and What Well Build Together/h3pHere at Kobies Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction. As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers./ppWe equip our team with industry-leading technology, including AI-powered tools that help you deliver smarter, faster, and more personalized service. Youll be supported by systems that work with you and not against you so you can focus on what matters most: the customer./ph3Our Culture/h3pKobie is more than a workplacewere a community of people who care deeply about what we do and how we do it. Our team has earned national recognition for outstanding service and employee satisfaction because we invest in our employees./ph3Why Join the Kobie Customer Care Team?/h3pIf youre someone who takes pride in making others feel heard, supported, and valued, youll thrive here. At Kobie, youll be more than a voice. Youll be the reason someone stays loyal! Weve been recognized as a Top Workplace USA and a Top Remote Workplace because we put people firstour customers and our teammates. Our agents are empowered by smart technology, including AI-powered tools and a leadership team that listens, cares, coaches, and celebrates your wins. If youre someone who takes pride in making others feel heard, supported, and valued, youll thrive here!/ph3How You Will Make an Impact/h3pBecome knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service/ppHandle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences/ppManage a high volume of inbound calls to meet and exceed client contractual obligations/ppMaintain a positive, customer-centric approach daily, communicating effectively and acting with integrity/ppTake ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary./ppUtilize internal systems, tools, and resources proficiently/ppAdhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions./ppStay informed on program updates, enhancements, and promotions to effectively support callers/ppEscalate unresolved issues promptly as per established procedures/ppCreate exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving./ppSupport major brands by becoming an expert in their loyalty programs, products, and services./ppLeverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence./ppRepresent Kobies values in every conversation by delivering with heart, ownership, and excellence./ppContribute to team success by meeting key performance goals, including customer satisfaction and call quality./ppStay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment./ppDeliver results that matter, knowing your work directly impacts client satisfaction and program performance./ppEngage in continuous learning to build your skills and grow your career within the loyalty and customer care space./ppCollaborate with team leaders, coaches, and peers to stay aligned, supported, and connected./ppBe part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!/ph3What You Need to Be Successful/h3pHigh school diploma from an accredited institution recognized by the US Department of Education/ppMinimum of 2 years of customer service experience./ppProficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously./ppCompletion of a 6-week remote Training Program with full attendance and engagement./ppStrong problem-solving skills, attention to detail, and a proactive approach to customer care./ppExcellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication./ppReliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed./ppHigh school diploma or equivalent./ppAdequate work at home / quiet office setup with a strong internet connection./ph3Details, Perks Benefits/h3pRemote Work Must reside in FL, GA, LA, MS, OK, TN, or TX./ppFull-time, 40 hours/week Set shifts assigned after training./ppWeekend availability required./ppStarting Pay: $17/hour plus Potential to earn additional performance bonuses of up to $350/month!/ppRobust health insurance: medical, dental, and vision./ppFree fitness benefits, including PeerFit./ppGenerous PTO + 7 paid company holidays./pp401(k) with company match + annual profit sharing./ppCareer growth pathways within a top-rated remote work culture!/ppReady to Apply? Heres What to Expect Next!/pp1. Submit your application online today./pp2. After we receive it, youll receive an email invite to complete a short online assessment. This helps us understand your communication style and gives you the chance to show your strengths beyond your rsum./pp3. Watch for an email from Kobie Marketing (...@hire.lever.com) with your assessment link, its not spam, we promise!/pp4. Candidates who complete the assessment are reviewed first and fast-tracked for interviews./ppWere excited to learn more about you and see how your strengths could shine here at Kobie!/ppJoin a team where your voice matters, your work has purpose, and your growth is supported./ppWe cant wait to hear from you!/ppWho we are/ppAs a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the worlds most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our teams passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. Our Contact Center helps us deliver that end-to-end loyalty solution all the way down to the consumers experience./ppA place for all/ppWe celebrate and embrace diversity at Kobie!/ppEmployment at Kobie is based solely on an individuals merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law. We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values./ppReady to join us? If youre ready to make an impact and grow in/p/div