Job Details

Key Responsibilities:

Technical Support:

• Respond to user inquiries via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions and class room support

Incident Management:

• Record and track incidents and service requests using a ticketing system.
• Prioritize and escalate issues as necessary to ensure timely resolution.
• Follow up with users to ensure issue resolution and customer satisfaction.

Maintenance and Troubleshooting:
• Perform routine maintenance on computer systems and networks.
• Install, configure, and update software and hardware.
• Maintain and troubleshoot printers, scanners, and other peripheral devices.