Job Details

Product Designer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our global design team is seeking a product designer who has a passion for travel innovation, can transform complexity into clarity, and leads by doing. Product designers work with feedback from our 8+ million users to directly deliver on user needs and our mission of redefining business travel. Designers don't just create interfaces, they help build and ship sophisticated products that empower millions of business travelers, travel coordinators, and agents. The product design team structure is a blended model. All design belongs to a centralized design team that delivers a globally unified product and brand identity. Designers also belong to pod teams of product management, development, and research, working as one to ship entire lines of business. We like problem solvers with small egos. We value individual vision, and we invest in individual growth. We work through issues as a team to craft global designs, and we embrace experimentation.

What you'll do:

• Conduct user research to understand user needs, behaviors, and pain points.
• Develop user personas, journey maps, and experience maps.
• Create wireframes, mockups, and interactive prototypes to visualize design concepts.
• Conduct usability testing and gather user feedback to iterate on designs.
• Collaborate with product designers, product managers, developers, and other stakeholders to ensure designs are feasible and aligned with business goals.
• Maintain and contribute to the design system and ensure design consistency across products.
• Manage multiple projects in a fast-paced environment.
• Stay up-to-date with industry trends and best practices to continually improve our design processes and outputs.
• Contribute to a scalable design system.

What we're looking for:

• +5 years of experience in product design, preferably in a B2B/SaaS environment.
• Strong portfolio demonstrating expertise in user-centered design principles, processes, and deliverables.
• Experience using Figma.
• Excellent communication and collaboration skills, with the ability to present and defend design decisions.
• Strong problem-solving skills and attention to detail.
• Knowledge of accessibility standards and best practices.
• Experience with user research methodologies and tools.
• Fluent in spoken and written English, French would be a plus (not mandatory).

Location: Chicago, Illinois, United States

The US national base salary range for this position is from $84,700.00 - $157,300.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!