Job Details

Accounts Receivable Specialist

With general direction, this role performs a variety of routine and non-routine accounts receivable related functions to ensure accurate billing and customer satisfaction. This role primarily entails responsibility for working with customer accounts where issues arise that necessitate further research to resolve the matter.

Principal Responsibilities:

• Serves as the escalation point for disputed charges, communicating with internal and external parties as necessary and taking measures to ensure account data is correct on a go-forward basis.
• Researches and resolves non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes, obtains required approvals and enters adjustments into the source billing systems.
• Strives for timely and accurate resolution and prepares correspondence to follow up with internal and external parties via telephone, email and/or fax.
• Closes accounts for non-payment, ensuring container removals are scheduled where appropriate and container removal charges are assessed when allowed.
• Recommends solutions or alternatives to improve customer satisfaction and meet customer needs.
• Gathers and summarizes supplemental billing information to accommodate customer requirements.
• Provides assistance to Collection and Credit Specialists and cultivates solid working relationships with customers, sales representatives and local field personnel.
• Maintains knowledge of company policies, departmental procedures and local billing requirements.
• Performs other job-related duties as assigned or apparent

Qualifications:

• High school diploma or G.E.D.
• A minimum of eighteen months related billing experience.
• Directly related experience in which incumbents have worked with customers in a billing function in a service based industry.

Pay Range: $21.90 to $30.07* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

About The Company:

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

Strategy:

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

Recycling and Waste:

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.

Environmental Solutions:

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation:

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

Recent Recognition:

• Barron's 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere's World's Most Ethical Companies
• Fortune World's Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global