Job Details

divh2IT NOC Offering Lead/h2pJob Title: IT NOC Offering Lead/ppCayuse Company: Cayuse Commercial Operations/ppLocation: Remote/ppDepartment: Business Development/IT/ppSalary: $120,000.00 - $160,000.00/ppTravel: Less than 25%/ph3The Work/h3pThe IT NOC Offering Lead is a dynamic, entrepreneurial leader responsible for building, launching, and scaling a high-growth NOC line of business. This is a hybrid role that combines the rapid innovation cycle and agility of a tech startup with operational excellence and revenue generation targets. The leader will drive business development from lead generation to deal closure, manage hybrid global operations (onshore/offshore), and champion the creation of new, market-disrupting service offerings. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse./ph3Key Responsibilities/h3pStartup New Offering Development/pulliProduct Innovation: Define the vision and roadmap for new NOC service offerings (e.g., AIOps, predictive analytics, specialized cloud monitoring services), from ideation and MVP (Minimum Viable Product) development to full market launch./liliMarket Validation: Conduct market research, competitive analysis, and client feedback loops to ensure product-market fit for all new and existing services./liliAgile Development: Lead agile development cycles for new service features and operational enhancements, embracing rapid iteration and a fail fast, learn faster mindset./liliProof of Concept (POC) Management: Manage and execute POCs with lighthouse customers to validate new offerings and refine the service delivery model before general availability./liliTech Stack Selection: Drive the selection and implementation of new, cutting-edge monitoring and automation technologies to support innovative offerings and enhance efficiency./li/ulpSales Business Development/pulliRevenue Generation: Drive the growth of the NOC as a distinct line of business by achieving assigned sales targets and increasing the annual recurring revenue (ARR) of NOC services./liliSales Pipeline Lead Generation: Proactively identify and generate new leads for existing and new NOC service offerings. Build and manage a robust sales pipeline in collaboration with the core sales and marketing teams./liliRFP Management: Lead the technical and operational response to Requests for Proposal (RFPs), ensuring compelling, accurate, and competitive proposals are submitted./liliDeal Closure: Provide expert technical support during the sales cycle, conducting client presentations, demonstrating service capabilities, and leading technical negotiations to successfully close deals./li/ulpLeadership Team Management/pulliLead, mentor, and develop high-performing, agile teams (onshore/offshore) capable of both stable operations and rapid innovation./liliDefine and execute a strategy for building and leveraging both onshore and offshore teams, optimizing for cost efficiency, 24/7 coverage, and specialized skill sets within a lean operational model./li/ulpNetwork Operations Service Delivery/pulliOversee daily NOC operations within a fast-paced environment, ensuring scope, schedule, and quality adherence and alignment with SLAs./liliEnsure continuous monitoring, lead incident response efforts during critical outages, and manage end-to-end service delivery for a diverse client base./li/ulh3Qualifications Heres What You Need/h3pEducation: Bachelors degree in Computer Science, Information Technology, Business, or a related field, or equivalent work experience. MBA is a plus./pp7+ years of experience in network operations or managed services, with at least 3 years in a leadership role./ppProven track record in B2B sales, business development, or pre-sales engineering related to IT services or managed services is essential./ppExperience managing global or geographically dispersed teams (onshore/offshore)./ppExperience in a startup, greenfield project, or new product launch environment is highly desirable./ppMust be able to pass a background check./ppMay require additional background checks as required by projects and/or clients at any time during employment./ph3Minimum Skills/h3pExcellent organizational, analytical, and problem-solving skills with high-level attention to detail./ppProven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner./ppMust be self-motivated and able to work well independently as well as on a multi-functional team./ppAbility to handle sensitive and confidential information appropriately./ppProficient in MS Office, Word, Outlook, PowerPoint, and Excel./ppStrong understanding of network protocols, infrastructure (LAN/WAN), security concepts, and monitoring tools./ppFamiliarity with emerging technologies like AIOps, cloud monitoring, and automation scripting./ppExceptional leadership, entrepreneurial spirit, and a proactive, owner mindset./ppSuperior communication, presentation, negotiation, and client-facing skills./ppAbility to thrive in ambiguity and drive clarity in a fast-paced, high-pressure environment./ph3Our Commitment to You / Overview of Benefits/h3pMedical, Dental and Vision Insurance; Wellness Program/ppFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)/ppShort-Term and Long-Term Disability options/ppBasic Life and ADD Insurance (Company Provided)/ppVoluntary Life and ADD options/pp401(k) Retirement Savings Plan with matching after one year/ppPaid Time Off/ph3Reports to: Senior Managing Director/h3pWorking Conditions/ppProfessional remote office environment./ppMust be physically and mentally able to perform duties extended periods of time./ppAbility to use a computer and other office productivity tools with sufficient speed to meet the demands of this position./ppMust be able to establish a productive and professional workspace./ppMust be able to sit for long periods of time looking at computer screen./ppMay be asked to work a flexible schedule which may include holidays./ppMay be asked to travel for business or professional development purposes./ppMay be asked to work hours outside of normal business hours./ppOther Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice./ppCayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law./ppPay Range USD $120,000.00 - USD $160,000.00 /Yr./p/div