Job Details

divh2Remote Housing Coordinator/h2pBy joining Sedgwick, youll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, theres no limit to what you can achieve./ppPrimary Purpose: To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialistblending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism./ppEssential Functions and Responsibilities:/pulliSupport and promote Sedgwicks mission, strategic vision, and value proposition to adjusters and policyholders./liliServe as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support./liliQualify housing needs by gathering details about the insureds lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities./liliConduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options./liliCollaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances./liliApply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines./liliCustomize housing options that align with both policy coverage and the insureds expectationsbalancing budget, availability, and quality./liliMaintain high touch service throughout the policyholders stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs./liliDraft and review lease agreements and related documents with attention to detail and policy compliance./liliEnter and maintain accurate data in housing databases, CRM tools, and internal platforms./liliStay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively./liliHandle multiple claims and assignments at once with professionalism and urgency./liliServes as the point of contact for VIP clientele./li/ulpAdditional Functions and Responsibilities:/pulliPerforms other duties as assigned./liliSupports the organizations quality program(s)./li/ulpQualifications:/ppEducation Licensing: Bachelors degree or equivalent from an accredited college or university preferred./ppExperience: Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred./ppSkills Knowledge:/pulliExceptional verbal and written communication skills; capable of calming distressed clients with professionalism and compassion./liliHigh emotional intelligence with the ability to adapt tone and approach to diverse client situations./liliProficient in Microsoft Office Suite (Word, Excel, Access) and adept at learning new housing and CRM platforms./liliAdvanced internet research capabilities to locate viable rental properties in limited markets./liliDetail-oriented and organized with strong documentation habits./liliAbility to multitask in a fast-paced environment with shifting priorities./liliNegotiation and relationship management skills with vendors, property managers, and landlords./liliSolutions-oriented mindset with a focus on timely, proactive service delivery./liliExperience coordinating accommodations for high-net-worth clients or large-loss claims is a plus./liliBi-lingual English/Spanish a plus./li/ulpWork Environment:/ppWhen applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision and talking./ppNote: Credit security clearance, confirmed via a background credit check, is required for this position./ppThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time./ppAs required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr./ppAlways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles./ppSedgwick is the worlds leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The companys expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape./p/div