Job Details

Job Description

Patient Experience Coordinator

Location: Charleston, WV

Overview:
We are looking for a Patient Experience Coordinator who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional service. This role ensures a smooth and positive experience for patients by managing front office operations, scheduling, and administrative support.

Key Responsibilities:

• Welcome patients and provide assistance with inquiries and check-in.
• Verify and update patient information and insurance details.
• Process payments including copays, deductibles, and co-insurance.
• Schedule appointments and coordinate care plans.
• Maintain accurate electronic health records.
• Collaborate with internal teams to support efficient workflows.

Qualifications:

• High school diploma or equivalent.
• Customer service or administrative experience (medical office experience preferred).
• Strong communication and interpersonal skills.
• Proficient with computers and office equipment; ability to type 30 WPM accurately.

Preferred Skills:

• Knowledge of medical terminology and insurance processes.
• Familiarity with scheduling systems and patient intake procedures.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference: JN -012###-####99