Job Details

Business Office and Front Desk Concierge/Receptionist - Full-Time

Edgewood Summit Inc. 300 Baker Lane Charleston, WV 25302

The mission of Edgewood Summit is to provide an attractive, caring, comfortable senior living community. We are committed to cultivating and preserving a culture of inclusion and connectedness. We can grow and learn better together with a diverse family of residents and a diverse team of employees.

Job Qualifications:
• Customer Service Experience
• Office Assistant Experience
• High School Diploma

Job Description:

The Concierge will serve as the first point of contact for guests and residents entering our facility. You will welcome guests and greet people who visit the facility with a friendly, professional attitude. You will coordinate front-desk tasks, including answering and redirecting phone calls. Duties will include offering various administrative support to our Business Office team. Multitasking skills are essential for this position. The person filling this position should be flexible to work as scheduled and when an immediate need may arise.

Responsibilities:
• Greet guests and residents with a friendly and professional attitude.
• Ensure guests are signed-in and screened before entering facility.
• Directing guests to the appropriate location.
• Answering, screening, and forwarding phone calls.
• Ensure reception area is tidy and presentable.
• Provide basic and accurate information to both guests and residents.
• Receive, sort, log and distribute any mail and deliveries.
• To be a team player and support guests, residents, and business office staff with any tasks as needed.
• Provide service with a positive, professional attitude.
• May be responsible for handling cash payments for various items or services.

• Perform all other duties as assigned.

Skills:
• Experience as a Concierge or a Front Desk Representative.
• Proficiency with basic computer software and Microsoft products.
• Hands-on experience with office equipment.
• Excellent verbal communication and customer service skills.
• Organizational skills.
• Multitasking and time-management skills.

Supervisory Responsibilities:
• This position has no supervisory responsibilities.

Reports to:
• Business Office Manager (Administrative Department)

Computer Skills:
• Experience with basic computer software and experience working with Microsoft office products.

Job Type: Full-Time

Schedule: The Front Desk is staffed 8:30-5:00 Monday-Friday, Weekends, and Holidays. Scheduling assignments may vary and will be determined in advance monthly.

Location: Charleston, West Virginia (One Location)

Setting: Senior Living Facility

This Job Is:
• A job for any age, all are encouraged to apply.
• Open to applicants who do not have a college diploma.
• For anyone interested in working with a senior living community.

Monday through Friday 8:15a-4:45p. Holidays and weekends occasionally