Job Details

Field Maintenance Technician

Works closely with new and existing technicians to develop skills and to ensure proper repairs are being performed; develops training profiles and oversees the execution of development plans for Field Maintenance Technicians; provides advanced technical assistance to Field Maintenance Technicians and Store Support as needed

Key Duties and Responsibilities:

1. Coordinates all facets of and facilitates orientation, onboarding and training of new Field Maintenance Technicians in all aspects of the business; ensures proper training of all maintenance related tasks, including, but not limited to, building equipment and systems maintenance
2. Evaluates employees based upon various performance metrics and skill assessments; determines if additional training is necessary and conducts training as needed
3. Develops, implements and delivers training programs to address individual development needs of Field Maintenance Technicians
4. Develops skill and competency profiles and formulates individual development plans based on employee profiles; provides feedback to management on individual and group progress
5. Plans and coordinates the activities of Field Training Technicians to ensure adherence to the department training program for new and existing technicians
6. Maintains working knowledge of current technologies and equipment being utilized in Company stores. Keeps abreast of new technologies and equipment by attending training seminars and courses
7. Provides advice and guidance to Field Maintenance Technicians within assigned areas
8. Reviews and recommends preventive maintenance or repair procedures for new and existing equipment
9. Develops, maintains and delivers training material for store equipment to address training needs of the maintenance organization
10. Provides equipment/system training and instruction to Company personnel, as needed, to ensure safe and proper operation
11. Ensures compliance with Federal, State, and local laws and Company guidelines by completing required trainings, as well as obtaining required certifications
12. Participates and performs annual truck inventory audits with Field Maintenance Technicians
13. Works on outside equipment, in a safe manner, regardless of weather conditions, as needed
14. Provides expertise at meetings by attending and presenting data as needed
15. Completes other duties, including special projects, as assigned by Supervisor

Education and Experience:

Education: High School/GED (Preferred)

Years of Relevant Work Experience: 3+ years

Years of Management Experience: N/A

Certifications/Licenses: N/A

Specific Knowledge and Skills:

• Experience with Word, Excel, and other MS Office suite applications
• Excellent communication skills and the ability to research and resolve issues
• Excellent organizational skills
• Excellent leadership skills and the ability to facilitate and direct the activities of others
• Ability to build and sustain collaborations
• Ability to climb ladders to roofs, ceilings and signs and the ability to descend into access pits up to six feet deep
• Ability to crawl into access areas and under counters and dispensers
• Ability to assemble and disassemble large and small mechanical, plumbing and electrical parts, assemblies and components
• Ability to operate hand and power tools in addition to special equipment to complete work assignments
• Good understanding of intra-department functions and operations
• Ability to perform repeated bending, standing, and reaching
• Ability to lift equipment and access covers weighing in excess of 125 pounds

Additional Requirements:

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment
• Available 24 hours a day, 7 days a week
• Available to travel over 50% of the time, which may include overnight stays
• Must have a valid driver's license from the state in which the employee resides
• Must maintain automotive liability insurance during the course of employment
• Complies with all applicable state and federal DOT rules and regulations concerning the operation of assigned motor vehicle(s), including keeping and maintaining driver's logs