Job Details

Operations Manager / Project Manager

We are seeking a highly motivated and experienced Operations Manager to support the owner in managing our residential remodeling and handyman business. The ideal candidate will be a dynamic leader with a strong background in construction, project management, and team development. This role offers an exciting opportunity to influence business growth, enhance operations, and foster a positive company culture.

Key Responsibilities:

• Provide leadership that promotes safety, high performance, and strong morale across the organization.
• Collaborate with the owner to develop and implement essential procedures, policies, and strategies for business growth.
• Cultivate a company culture that encourages top performance and employee satisfaction.
• Estimate and manage projects both remotely and on-site.
• Follow up on submitted proposals, securing projects by ensuring favorable outcomes.
• Oversee the scheduling and management of field employees, ensuring tasks are aligned with their skill sets to maximize performance and quality.
• Drive sales growth by consistently achieving high sales targets and contributing to business expansion.
• Manage field fleet, shop equipment, and inventory to ensure operational efficiency.
• Conduct quality control audits for all projects, ensuring the highest standards of craftsmanship and safety.
• Build strong relationships with subcontractors, vendors, and partners to enhance business opportunities.
• Work closely with the owner on marketing strategies to support business growth and brand visibility.
• Collaborate with CSR and office management to coordinate lead flow, technician schedules, estimates, invoicing, and project completion.
• Oversee the completion of projects from start to finish, providing detailed reporting as required.
• Master company software systems and advocate for their use to streamline operations.
• Balance daily workloads to meet deadlines while maintaining quality and productivity.
• Initially work on-site with up to 50% field project involvement.
• Track job performance, efficiency, and adherence to budgets for labor and materials.
• Monitor and manage change orders to maintain profitability throughout the project lifecycle.

Desired Knowledge & Skills:

• 10-15 years of experience in residential remodeling and construction, with a deep understanding of the industry.
• Proven expertise as a master carpenter with a passion for teaching, training, and mentoring technicians.
• A WV contractor's license (or equivalent) is preferred, along with experience running a successful contracting business.
• 5+ years of project management experience, including managing cost, scope, and schedule.
• 5+ years of experience in estimating, scheduling, and business development/sales.
• Strong background in customer service, ensuring excellent client communication and satisfaction.
• Proficient in reading and interpreting construction drawings.
• Strong understanding of business economics and solid mathematical skills.
• Safety-conscious with a commitment to high-quality work and teamwork.
• Honest, transparent, reliable, and professional in all interactions.
• Ability to quickly master ServiceTitan software for business management.
• Advanced computer skills, including proficiency with Microsoft Office, email, and relevant software programs.
• A mentorship mindset with the ability to positively coach and develop employees.
• Ambitious with a desire to eventually operate your own business.

What We Offer:

• A collaborative and supportive work environment.
• Opportunities for career growth and professional development.
• Competitive compensation and benefits.
• A chance to make a lasting impact on the company's success and culture.

If you are a proactive leader with a passion for construction and a desire to help build a thriving business, we would love to hear from you!