Job Details

Must live within 50 miles of Charleston, WV - Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday - Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday. As a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role. Responsibilities include but limited to the following: - Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. - Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted. - Company provides equipment and training. Requir...Customer Service Representative, Customer Service, Representative, Remote, Member Service, Retail