Job Details

Sales Customer Support

  2025-08-24     Compunnel     South Charleston,WV  
Description:

Position: Customer Service Representative

Location: South Charleston, WV- Onsite – 5 days per week

Duration: Full Time/ Permanent

Job Description:

Shift Timing will be between 8am to 8pm EST with flexible shifts hours.

JOB SUMMARY

  • The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience.
  • This role will combine elements of customer service and sales.
  • Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS

  • Promoting and/saving products and services
  • Providing an excellent customer experience via phone
  • Negotiating and completing save/service order requests from customers.
  • Working with customers patiently, tactfully, and efficiently
  • Accurately informing customers of various fees and adjustments.
  • Providing options to the customer based on product and service needs.
  • Active listening skills
  • Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS

  • Outstanding Customer Service skills.
  • Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
  • Basic math skills, data entry skills, and sales aptitude
  • Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
  • Ability to multitask in a fast-paced environment.

PREFERENCES

  • 1 yr contact center and 1 yr retention experience are preferred
  • High school diploma or the equivalent


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