Job Details

Overview

Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters, providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.

Summary:

The Delivery Manager (DM) will be responsible for leading project teams with a focus on the technical aspects to meet customer requirements supporting the US Coast Guard Product Support Service Desk. May be eligible for telework part time at the government's discretion.

Responsibilities

Essential Job Functions:

• Responsible for ensuring that the technical requirements are met for User Account Management, testing, system transitions and development of Standard Operating Procedures.
• Will train and mentor PSSD analysts ensuring they have the proper training to function at a high level.
• Perform other duties as needed.

Qualifications

Necessary Skills and Knowledge:

• Proven track record of successfully leading technical teams in complex, mission-critical environments.
• Strong technical knowledge of service desk operations, IT infrastructure, and software tools.
• Excellent leadership, communication, and interpersonal skills.

Minimum Qualifications:

• Associates Degree OR 10 years of call center management experience.
• Prefer ITIL, HDI, or other relevant certifications.
• Experience with Privileged User Management Program (PUMP), Windows, Networks, BMC Remedy, BMC Smart Reporting, and Oracle.
• Minimum 7+ years experience with Private Branch Exchange (PBX) systems, Automatic Call Distribution Systems, or other application help desk support technologies.
• Public Trust (Tier 2 Investigation).

Preferred Qualifications:

• Knowledge of US Coast Guard operations, policies, or federal government processes is a plus.

Pay and Benefits:
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.