Job Details

The Delivery Manager (DM) shall be responsible for leading project teams with a focus on the technical aspects to meet customer requirements. The DM will be responsible for ensuring that the technical requirements are met for User Account Management, testing, system transitions, and development of Standard Operating Procedures. The DM will train and mentor PSSD analysts ensuring they have the proper training to function at a high level.

LOCATION:
Kearneysville, West Virginia (contingent upon award of contract)

REQUIRED QUALIFICATIONS:

• Associates' Degree (Business, IT or similar) or higher
• Minimum of 10 years call center management experience in lieu of degree
• Shall have 5 years' direct experience in an application service support desk environment; direct hands-on computer experience in the areas of Microsoft operating systems, project management, Access Management, metrics analysis and in training computer technicians/analysts; and knowledge in the following areas: Privileged User Management Program (PUMP), Windows, Networks, BMC Remedy, BMC Smart Reporting and ORACLE
• Minimum of 5 years' experience with PBX systems, Automatic Call Distribution systems and other support desk technologies; a background in Information Technology/Service Management frameworks and methodologies (ITIL, CMM, ISO, HDI and AGILE)
• Must be a US Citizen, be fluent in the English language, and must have a favorably adjudicated background investigation as defined by the Coast Guard