Job Details

JOB TITLE: General Manager

Salary Range: $95,000/$115,000

PROPERTY: Canaan Valley

DIVISION: Administration/General

LOCATION: Davis, West Virginia

Required Work Skills & Knowledge:

• Excellent written and verbal communication skills
• Ability to balance multiple commitments simultaneously
• Ability to use business intelligence and information to implement direct strategies to affect the business positively
• Must have strong customer service aptitude
• Understanding of budgetary and fiscal responsibility of the resort and other outlets associated with the resort.
• Knowledge of resort operation standards
• Extensive sales skills
• Ability to assess/evaluate other employees' performance in a fair and consistent manner
• Ability to supervise, train and motivate all levels of the resort
• Possess advanced knowledge for management of people and complex problems
• Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
• Ability to make decisions with only general policies and procedures available for guidance
• Possess thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations
• Ability to present to public groups
• Ability to travel as needed in the local area but also outside of the area and other Regency/US Hotel locations occasionally
• Must have strong computer skills including advanced knowledge of all Microsoft Office products

Physical Requirements:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. There may be occasional outdoor tasks required.
• Must be able to sit at a desk up to five (5) hours per day. Walking and standing are required for the rest of the working day. This includes traveling to and from meetings. The length of time of these tasks may vary from day to day.
• Most tasks are performed independently or in a team environment, with the employee acting as the team leader. There is minimal direct supervision.
• Must be able to exert a well-paced ability to reach other departments of the resort in a timely basis.
• Ability to lift to 15 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual activity.
• Requires manual ability to use and operate all necessary equipment.

Preferred Work Skills & Knowledge:

• Knowledge of resort property management systems including, but not limited to, Agilisys, SMS, Delphi, Touch, and InfiniTime.
• The ideal candidate would have management experience working at a large ski area, or recreational facility.

Required Education and Experience:

• Basic education at High School level or equivalent
• Previous experience working in a rooms division, food & beverage, group sales, and finance in a resort environment
• Minimum of five (5) years of resort or hotel management experience

Preferred Education and Experience:

• Bachelor's Degree in Hotel/Restaurant, Business Administration, or related field

ESSENTIAL FUNCTIONS:

• Lead, subordinate staff, with effective management of all operational departments, including rooms, food & beverage, year-round mountain, engineering, and retail, to maximize financial performance while upholding quality standards and maximizing and exceeding levels of guest satisfaction.
• Directs the maximization of room revenue by the anticipation of the resort's revenue management, evaluating past and future market trends, anticipated demand, and development and monitoring of annual business, Oversees the resort's strategic revenue plan, and participation in appropriate marketing efforts.
• Measures the effectiveness of a broad-based strategic sales and marketing plan together with revenue management efforts to maximize the number of market segments and their revenue produced needed and to diversify the sources of revenue.
• Ensures the development of a realistic and attainable strategic revenue plan that defines operational goals and profitability objectives.
• Holds management team accountable to their agreed upon goals, profitability, and the resort's required level of guest service.
• Coordinates capital improvement projects to maintain/upgrade quality standards and property image and to protect assets from neglect, damage, or deterioration.
• Conducts regular staff management meetings and participates in weekly BEO meetings.
• Establishes and oversees an effective and proactive human resources department to ensure a productive, participative, and comfortable work environment in which all employees are valued and treated lawfully and consistently and to ensure compliance with all local, state, and federal employment labor laws.
• In conjunction with the Human Resources representative, facilitates open employee communications to discern grievances and to respond to these grievances in all appropriate manners, including addressing those meriting correction.
• Directs, manages, trains, and counsels sales and marketing, catering, and revenue management staff. Actively participates in sales presentations, property tours, and customer meetings.
• Leads management and staff and acts as a role model for all employees.
• Motivates employees to ensure the highest level of guest service is achieved through employee programs, rewards, and recognition.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
• Participates in the development of short and long-term financial and operational goals of the property.
• Ensures that guest satisfaction is proactively and consistently obtained and maintained.

NON-ESSENTIAL FUNCTIONS:

Performs other duties as assigned