Job Details

Our Customer Care Specialists are a key representative of United Bank. This role is responsible for providing exceptional service to our internal and external Customers via the telephone and email. This position is an excellent opportunity to learn all the Banks products, services and work with all lines of business in support of resolutions in servicing our Customers. RESPONSIBILITIES: Answer inbound Customer and Branch calls in a courteous and professional manner. Utilize excellent listening skills to understand the Customers concern or situation. Ensure privacy and security through proper Customer authentication. Assess Customers needs by asking the right questions. Provide exceptional Customer Service by demonstrating a professional and courteous demeanor. Respond to account inquiries, account maintenance, loan questions, online banking troubleshooting, and basic banking information. Troubleshoot and resolve first level Customer complaints in a timely manner. Stay up to date on ...Customer Care, Specialist, Customer Service, Skills, Retail