Job Details

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Directs, coordinates and evaluates the activities and services of ancillary and operational and support departments to assure customer satisfaction through delivery of high-quality patient care while improving efficiency. The COO is in charge of the Hospital's day-to-day operations.

THIS DESCRIPTION DOES NOT STATE OR IMPLY THAT THE DUTIES, ESSENTIAL FUNCTIONS, AND JOB REQUIREMENTS ARE THE ONLY PARAMETERS FOR THIS POSITION. ASSOCIATES ARE REQUIRED TO FOLLOW JOB-RELATED INSTRUCTION AND PERFORM OTHER JOB-RELATED ACTIVITIES REQUESTED BY THEIR SUPERVISOR.

ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION IN ORDER TO PROVIDE A REASONABLE ACCOMMODATION TO INDIVIDUALS WITH PHYSICAL OR MENTAL DISABILITIES AS DEFINED BY THE AMERICANS WITH DISABILITIES ACT. SOME REQUIREMENTS MAY EXCLUDE INDIVIDUALS WHO POSE A DIRECT THREAT OR SIGNIFICANT RISK TO THE HEALTH AND SAFETY OF THEMSELVES, THE PATIENTS, OR OTHER ASSOCIATES.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master's Degree Hospital Administration, Business Administration or Clinical Area required.

2. Minimum of five to seven years management experience with increasing responsibility required.

3. Serves as staff leader to board and medical staff.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and

duties. Other duties may be assigned.

1. Works with the medical staff, hospital administration, department heads, ancillary departments, and nursing staff to coordinate and manage patient care.

2. Assures open communication within all areas of the hospital to assure staff understand and comply with of all hospital policies and procedures.

3. Manages ancillary and support departments to assure quality safe patient care focused and patient satisfaction.

4. Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.

5. Follows through with suggestions from supervisor or self-assessment to meet identified needs with regard to job and personal growth.

6. Attends departmental meetings and/or documents review of meeting minutes.

7. Participates in performance improvement (i.e. follows established work systems, identifies deviations or deficiencies in standards/syste.ms and communicates problems to supervisor or manager, etc.)

8. Works with managers and Associates to develop/attain quarterly objectives/product teams.

9. Attends and participates in educational classes and on the job training as directed by the manager.

10. Adheres to WVU Medicine and department policies and procedures.

11. Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public.

12. Is polite and respectful when communicating with staff, physicians, patients, and families. Approaches interpersonal relations in a positive manner.

13. Complies with Patient's Rights and Responsibilities.

14. WVU Medicine promotes an attitude of compliance and has established a culture that fosters the prevention, detection and resolution of instances of misconduct. In furtherance thereof, the COO shall cooperate with WVU Medicine's corporate compliance program during his/her employment.

15. Is familiar with and demonstrates knowledge of the procedure to report and/or document unsafe/hazardous conditions, incidents, and defective equipment in compliance with Incident Reporting and Safe Medical Device.

16. Able to illustrate role/responsibility of department according to Emergency Preparedness Plan.

17. Follows established safety standards and precautions, (i.e. hazard communication, blood borne pathogens, universal precautions, infection control, electrical and fire, etc.)

18. Locates Material Safety Data Sheets (MSDS) and explains/understands its purpose.

19. Reports to work as scheduled and notifies department when unable to work per WVU Medicine policy and procedures.

20. Demonstrates flexibility to meet the needs of departmental or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-back (i.e. weather, disaster).

21. Completes assignments within established time plan.

22. Uses hospital communication system (fax, telephone, duplicating equipment, and computer) in accordance with hospital standards.

23. Reviews and approves departmental operating budget and ensures that department operates within the budget.

24. Assists in the preparation of hospital wide operating and capital budgets and allocation of funds.

25. Reviews departmental requests for capital purchases and obtains necessary approvals.

26. Serves as a member of various medical staff and hospital committees as assigned.

27. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in the field of expertise.

28. IDENTIFYING/DETAILING WORK SYSTEMS

• Identifies and details work systems by interviewing customers and identifying, prioritizing and having knowledge of systems, outcomes, and monitors.

29. MEASURING RESULTS/OUTCOMES OF SYSTEMS WITH A CUSTOMER FOCUS

• Establishes valued standards (satisfaction, quality and cost), and routinely monitors those standards demonstrating incremental measurable improvement of identified systems.

30. COACHING/TRAINING OF ASSOICIATES

• Assures direct reports develop and maintain competencies through both mentoring and direct feedback.
• Assures associates understand and implement details department work systems.

31. REDUCING COSTS; INCREASING NET REVENUE

• Produces and manages departmental budget with appropriate line-item detail and complies with annual established budgetary guidelines.
• Manages significant variances and applies appropriate allocation of resources.
• Reduces cost and identifies cost savings.

32. ADMINISTRATIVE SKILLS

• Re-evaluates all open positions, assessing necessity to refill.
• Maintains schedules to assure low TO, adequate coverage, clear patterns, and adequate notice to Associates to achieve identified outcomes of department.
• Completes payroll/personnel/administrative responsibilities within set time frames.
• Monitors and safeguards capital assets and equipment within department/hospital.

33. LEADERSHIP:

• Demonstrates knowledge of all job functions for all areas of accountability.
• Establish priorities within context of WVU Medicine.
• Maintains an excellent rapport with Associates, gains cooperation of staff while working toward institutional and departmental goals.
• Maintains a professional working relationship with all departmental Associates; always responds to Associate concerns in a professional and timely manner; maintains appropriate interdepartmental communication.
• Maintains structured and frequent spontaneous reward, recognition program.
• Regularly foresees potential problem situations; intervenes to offset adverse impact; demonstrates a proactive attitude.
• Demonstrates effectiveness in identifying future needs and problem areas; develops workable solutions; follows through on solutions.

34. MEETING MANAGEMENT

• Plans meetings with agenda for purpose of decision making and reporting. Establishes objectives for next meeting.
• Conducts meeting within established time constraints.

35. CHANGE MANAGEMENT

• Creates change in a positive manner by working through issues with departmental team.
• Sets example standard for team members.

36. LEADERSHIP TEAM BEHAVIOR:

• Maintains a constructive, positive environment among the management team and Associates and shows empathy.
• Addresses areas of conflict directly and works towards resolution.
• Always takes immediate action upon the discovery of a serious discrepancy situation; documents action and rationale for decision.

37. DELEGATION

• Delegates proper task to appropriate person with accountability.
• Demonstrates an ability to create an atmosphere and conditions which are conducive to and foster motivation of Associates to work at optimal efficiency; encourages staff to regularly establish goals and objectives.

38. COMMUNICATION

• Actively listens to Associates and customers.
• Implements structured communication plan so that each Associate knows big picture, successes, as well as departmental issues.
• Promotes positive behaviors by example.
• Turns around negativism by examining alternatives, proposing solutions and being consistently honest.
• Maintains effective communication/rapport with medical staff.

39. ANALYTICAL SKILLS

• Maintains working knowledge of appropriate computer programs.
• Constructs and completes projects on time and within budget with work plans and issue tracking.

40. PATIENT RIGHTS/ORGANIZATIONAL ETHICS

• Ensures privacy and demonstrates concern for dignity of patient.
• Serves as patient advocate, acting as a liaison between patient, family and health care team to provide continuity of patient care.
• Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public.
• Complies with Patient's Rights and Responsibilities

41. CARE OF PATIENTS

• Assures departments function in a coordinated manner balancing care of patient, customers and financial constraints.
• Manages patient and nursing care in all departments including outpatient and physician office practices assuring standards are consistently implemented.

42. EDUCATION

• Assures all patient education is planned and implemented .

43. CONTINUUM OF CARE

• Assures appropriate length of stay, discharge and coordination from the ancillary staff.

44. INFECTION CONTROL

• Assure that established Infection Control practices are maintained and followed.
• Collaborates with Infection Control Practitioner and appropriate medical staff in the development and enforcement of infection control guidelines for departments.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in performing nursing duties throughout the work shift.

2. Must be able to lift, move, and position patients of all weights, with varying amounts of assistance in a fair manner on a regular and recurring basis.

3. Must be able to read and write legibly in English.

4. Hearing within normal range is required.

5. Visual acuity must be within normal range.

6. See description of attached physical demands

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

Additional Job Description:

Scheduled Weekly Hours:
40

Shift:

Exempt/Non-Exempt:
United States of America (Exempt)

Company:
THOM Thomas Hospitals

Cost Center:
500 THOM Administration

Address:
4605 Maccorkle Ave SW

South Charleston

West Virginia

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.