Job Details
Dispatcher (Gas Systems Operator)
2024-11-20 Mountaineer Gas Company Charleston,WVRequisition Number: 25204
Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.
Job Summary
We are currently recruiting in our Corporate office, Charleston, WV, for a Dispatcher (Gas Systems Operator).
Duties and Responsibilities
- Answers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond.
- Must ask sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas.
- Sorts and distributes orders and customer contact requests received from the call center to the corresponding operations area.
- Accurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems.
Knowledge, Skills and Abilities
Requirements:
- High school diploma or equivalent.
- Requires computer skills for data entry and information retrieval tasks.
- Tact and diplomacy when dealing with difficult customer interactions.
- Demonstrated strong verbal and written communication skills.
- Subject to working 12 hour rotating shifts within a 24/7 operations environment including holidays.
- Requires five (5) years of related work experience or related degree.
Preferences:
- Previous emergency dispatch experience.
- Experience with customer information, geographic information, and/or dispatching systems.
- Live within 45 minutes of the location.
Mountaineer Gas Company is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies.