Job Details

Job Description:

Responsibilities:

• Evaluate business processes and map them to SAP functionalities, ensuring alignment with business objectives.
• Conduct detailed assessments of the current SAP Sales Cloud environment, identifying areas for improvement or optimization.

Functional Design and Documentation:

• Create comprehensive business blueprints that outline functional solutions aligned with client requirements.
• Develop process flow diagrams and flow mappings that define interconnections between SAP modules, ensuring effective integration.
• Translate business requirements into functional designs, including user stories and specifications, ensuring the system design supports business needs.

Collaboration and Stakeholder Engagement:

• Collaborate with business stakeholders, SMEs, and cross-functional teams to gather business requirements and ensure alignment in the SAP design.
• Partner with technical teams to ensure functional designs are feasible and scalable.

Project Delivery and Leadership:

• Lead the functional design component of SAP Sales Cloud implementation projects, ensuring all deliverables are met within scope, timeline, and budget.
• Provide expert advice on SAP best practices to enhance system performance and business outcomes.
• Oversee testing efforts, including functional testing and UAT (User Acceptance Testing), ensuring that the solution meets business requirements.

Continuous Improvement:

• Monitor the effectiveness of the implemented SAP solution and recommend enhancements for continuous improvement.
• Stay current with SAP Sales and Service Cloud developments and suggest potential upgrades or enhancements.

Qualifications and Required Experience:

• Minimum of 7+ years of experience working with SAP Sales Cloud (Cloud for Customer/C4C).
• Bachelor's degree in Information Systems, Business, or a related field; Master's degree preferred.
• Proven experience in delivering functional assessments, business blueprints, and process flow mappings in complex SAP environments.
• Experience with gathering and analyzing business requirements and translating them into functional specifications.
• Strong expertise in SAP Sales Cloud.
• Ideally, experience with SAP Sales Could V2 and integration with other SAP modules (SAP Services, SAP FSM, Qualtrics, etc).
• Proficiency in functional design, process mapping, and blueprint creation.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication and stakeholder management abilities.
• bility to thrive in a fast-paced, project-oriented environment.
• SAP Sales Cloud certification is highly desirable.
• PMP or Agile methodology certifications are a plus.