Job Details

What you'll bring to the team...

* Conduct tax interviews with clients and support do it yourself online tax clients through virtual tools (i.e., video conferencing, phone, chat, email)

* Generate business growth, increase client retention, and offer additional products and services

* Understand that teamwork is essential to our success - communicate and coordinate regularly with leaders and peers about how your remote work is impacting results

* Grow your tax expertise

Your Expertise

* Experience completing individual tax returns

* Experience working in a fast-paced environment

* Access to high speed, reliable internet

* Experience and skilled in technology (specifically MS Teams and Outlook)

* Inspire confidence in our clients with your ability to communicate complex tax situations concisely via phone, email and chat

* Experience utilizing effective customer service techniques

* Analytical and problem-solving skills

* Successful completion of the H&R Block Tax Knowledge Assessment1 or equivalent

* High school diploma / equivalent or higher

* Must complete continuing education requirement and meet all other IRS and applicable state requirements

* Availability to work a minimum of 20 hours a week during peak tax season

* Skill in researching information using various tax and publication tools to understand the client's need (i.e., IRS Publications/Instructions)