Job Details

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location Description

400 2nd Avenue SW, Charleston, West Virginia 25303

Welcome to the Holiday Inn Suites Charleston West. Featuring free onsite, ground level parking, complimentary Wi-Fi, and a shuttle to and from Yeager Airport (CRW), which makes it the perfect hotel for government, business, and leisure travelers visiting West Virginia's capital city. Minutes from downtown Charleston and the WV State Capitol Complex and easily accessible from I-64, I-77 and I-79, it's the closest full-service hotel to the Shawnee Sports Complex.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!